We accept the return of any item that has not been used and is still in the original packaging. Before sending, please call 800.825.3339 to get more returns info.
When returning shoes that you feel are defective, our procedure is as follows: Once we receive the shoe, we make our own examination. Sometimes we are able to immediately issue a replacement or credit, but other times we need to send the shoe back to the manufacturer and wait for them to decide whether the shoe is defective or not. In those cases, it often takes 6 to 8 weeks for an answer from the shoe company, so we ask for your patience. We will update you when we have any information.